• The participation in our webinars is free of charge.
• Our webinars are provided by the software of GoToWebinar.
  → so in case of technical problems please contact the GoToWebinar help center
• directly
• Some participants have - mostly because of restrictive IT policies (on the participant side) - problems with the installation. Please contact your responsible IT administrator.
• For the participation in the webinar you can choose between different methods
  → For details on attending a webinar, see HERE.
  • Test your connection
  • Take part in a test session

Directly after your registration you will receive an e-mail with your registration confirmation. In addition to all important information on the webinar title and date, you will find a link to your personal dial-in data. Usually it is sufficient to click on this link shortly before the webinar starts in order to participate in the webinar. If it is not possible to register via your personal dial-in link, the registration confirmation will contain a short instruction on how to manually dial-in to the webinar.

Tip: Ensure that you receive this e-mail without any problems and add customercare@gotowebinar.com to your address book. This way you avoid that your login data ends up in the SPAM folder.

Please note:
Please check in advance whether your device and Internet connection is suitable for participation in the webinar. You can easily test this by using the GoToWebinar system check. »System check now

• USE THE AUDIO PLAYBACK OF YOUR COMPUTER / SMARTPHONE:
  When the webinar begins, you will be connected to the audio functions via the loudspeakers (VoIP) and, if necessary, the microphone of your end device. For an optimal webinar experience, the use of headphones or a headset is recommended.

• USE THE AUDIO PLAYER TELEPHONE:
  If you do not have speakers on your computer, you can alternatively dial in by telephone. To do this, use the audio option "Use phone" as soon as you connect to the webinar. You can then dial in with a phone of your choice at the number shown on the screen. Please do not forget to enter your access code and your audio PIN;
  • access code: see confirmation mail or webinar window (if already registered)
  • Audio PIN: will be displayed as soon as you are in the webinar

Test your system and avoid problems with webinar participation.
»Test now with just one click

• Internet connection (Please deactivate your pop-up blocker)
• loudspeaker or headphones

If you do not have time to attend the webinar, please register anyway. In most cases, all registered participants will receive the webinar documents free of charge by e-mail. Some webinars are also offered as recordings.

Should you wish to cancel your registration for a webinar, you can do so at any time by clicking on the appropriate cancellation link in your personal registration confirmation. Since your registration does not result in any obligations or participation costs, this step is not mandatory.

Intermediately after your registration for an Indu-Sol webinar you will receive an automatic confirmation email with your individual participation link. If you do not receive this e-mail, this may have several reasons:

1. You may have a spam filter or spam blocker installed Therefore, first take a look in the Junk/Spam folder of your mailbox.
   Our tip: Ask your IT department to create an exception for e-mails from the sender customercare@gotowebinar.com in your mail server. This will ensure that the e-mails will be sent in the future.

2. There are problems with your mailbox or an overfilled mailbox. When using company email addresses, the possible blocking of the confirmation email may depend on the performance of your company mail server.

   Contact your IT administrator.

3. An incorrect e-mail address was specified. Please repeat your registration after possibility 1 and 2 can be excluded.

If you can exclude all these causes, please contact the GoToWebinar-Support directly:

Every webinar type you will automatically receive the webinar documentation by e-mail approximately two hours after the webinar has ended. For some webinars you can also access a free recording of the webinar. This option is available individually for all registered interested parties, for participants only or for all. If you have any questions regarding recordings, please contact us personally.

Please first make sure that the webinar has already started and that you have a working internet connection. For a quick restoration of sound, we recommend switching to the alternative dial-up option. In your GoToWebinar window, in the Audio section, select the currently inactive audio option. (For information on how to select the audio option you want to use, see the audio options).

If the playback sound is disturbed or lost, you can also consult the GoToWebinar help section. »To audio help