Our IIT/OT Network Service | LED it be... green
Service Solutions for Reliable Network Monitoring of Your Industrial Plants
Whether it's increasing data volumes due to advancing digitalization or as an asset to ensure the highest possible system availability – nowadays, it is no longer possible without a reliable network. Like other components of a plant, your automation network is subject to permanent wear and tear. With your network monitoring solution for PROFINET and PROFIBUS from Indu-Sol, you are already able to monitor the condition of your plant network.
Why should you check your network monitoring even after installation?
- Take advantage of new features
- Update the firmware versions of your monitoring solution regularly. This is the only way to gain access to new functions of used devices and ensure a smooth rollout of updates.
- Tailor-made alarm management
- Your investment is subject to permanent change. Do the set thresholds still fit your system setup and the agreed SLAs?
- Sifting through and documenting anomalies
- Check any irregularities recorded on the occasion. Document events centrally and transfer them to your CMDB as needed – proactively preventing critical plant conditions and reducing downtime.
Easier said than done? Easier said than done? We know that in practice it is often difficult to maintain monitoring solutions on a regular basis. That's why we support you in the optimal operation of your Indu-Sol network monitoring system – including connection to your ticketing system for seamless processing of service cases.
The 4 Steps to Quality Assurance of Your Network Monitoring
1 – Professional Installation
Has your monitoring system installed and configured correctly?
2 – Individual Configuration
Has your monitoring system been individually configured for your plant and adapted to your SLA?
3 – Update / Updating
Check your monitoring regularly for firmware/feature updates. We support you in the rollout and smooth introduction of new versions
4 – Upgrade / Customization
Has your facility changed? Do you need to expand your monitoring?
We document all changes and incorporate them into your CMDB in a structured and transparent manner.
Service Solutions for Your Industrial Network Monitoring
We support you in ensuring the availability of your system and optimizing your Indu-Sol network monitoring solution. Simply select the service package that suits you.
Installation Service
- Recommended interval: one-time (when installing new network monitoring hardware/software)
- Professional installation and initial configuration of your new Indu-Sol network monitoring components
Your benefits
- Smooth and professional installation
- Direct support from Indu-Sol experts
Configuration Service
- Recommended interval: one-time or as required
(e.g. when changing or expanding the monitored system) - Checking and adjusting the threshold values for your alarm management
- Documentation of the threshold value adjustment
- Evaluation of the most recently recorded network events
- Briefing of staff
Your Benefits
- Plant-specific configuration by our experts
- Efficient alarm management through correct setup
- Reduced time and cost savings
Update Service
(including Configuration Service)
- Recommended Interval: As needed or regularly (annually)
- Updating the firmware of your Indu-Sol monitoring components
- Checking and adjusting the threshold values for your alarm management
- Evaluating recently recorded network events
- Database maintenance
- Documenting the evaluation and threshold adjustments
- Training on new functions and features
Your Benefits
- Access to the latest monitoring functions
- Production continuity
- High plant availability
- Predictable maintenance
Check-Up Service
(including Configuration Service and Update Service)
- Interval: cyclically freely selectable (quarterly [recommended] or annually)
- Checking and adjusting
the configuration and threshold values (see Configuration / Update Service) - Creation of a status report (incl. catalogue of measures), SLA-compliant assessment and – if desired – transfer of relevant data to your CMDB.
(including catalogue of measures, if required) - Personal discussion of the results
- including 8h hotline support (per interval)
Your benefits
- High-performance network monitoring, regular network quality checks, comprehensive support – with a ticketing connection for faster processing and less downtime.
- Regular network quality checks
- Extensive support from network experts
Request a service quote now
Simply select the scope of service and existing network protocols, enter contact details... and DONE.
Free firmware updates
Keep your inspectors, PROmesh switches, etc. up to date. Check your devices regularly for firmware updates or feature enhancements.
All firmware updates are available free of charge at www.indu-sol.com/update.
Update notification by e-mail
Never miss an update – Get a free email when an update is available. Simply select a product and confirm your email address.
Note: After downloading the update, manual installation is required.