Important notes for repair, claim, guarantee replacement and its processing

Repair

Guarantee We grant one year manufacturer warranty on all products.

To process a return quickly, we kindly ask you to stick to the following procedure: 

Step 1: Defect testing before return

  • Please only report the device as a complaint if there is a clear defect. If the defect cannot be clearly identified, please contact our technical support first.

Complaint notification

  • If the device is clearly defective, please fill out our RMA form and send it to rma@indu-sol.com.
    You will then immediately receive confirmation of your complaint notification and the corresponding case number from Indu-Sol GmbH.

    Note: You can easily download the RMA form as PDF on this page

Please note:

In order to secure your warranty claim, it is necessary to return the goods to Indu-Sol GmbH properly and in full. When returning your devices, please ensure that the following information is included:

  1. Fully completed RMA form (including case number)
  2. Detailed description of the defect
  3. Document number (delivery note)

Send your return to:

Indu-Sol GmbH
Returns Department
Poststrasse 5
04626 Schmoelln
Germany

Downloads

Do you have questions?

If you have questions regarding repair, claim, guarantee replacement or the process of return, we are at your service.

Technical Support

Monday to Friday
7:30 a.m. to 4:30 p.m.

Phone: +49 34491 580-321
Email: rma@indu-sol.com