Step 1: Check, if the device is definitively faulty
To process a return quickly, we kindly ask you to stick to the following procedure:
- Before return, please check , if there is definitely a device defect. If you have any doubt, please call our support number: +49 34491 58 18 0.
Step 2: Request your RMA no. and return the faulty device
- Request your Return-Merchandise-Authorization (RMA) number by writing an email to RMA@indu-sol.com or by fax +49 34491 58 18 99 using our RMA form. Immediately, you will receive a confirmation with your RMA number.
- Please send the faulty device in its original packaging including the entire accessories to the Indu-Sol GmbH (see return address below) and state the following:
- RMA no., completed RMA form
- Detailed error description
- Copy of proof of purchase (non-essential, if you can state the complete billing no. on your RMA form)
- Type of requested adjustment (not binding for Indu-Sol)
To ensure your warranty claim, please return your entire product in the correct way to Indu-Sol GmbH.
Send your return to:
Do you have questions?
If you have questions regarding repair, claim, guarantee replacement or the process of return, we are at your service.