Important notes for repair, claim, guarantee replacement and its processing

Repair

Guarantee We grant one year manufacturer warranty on all products.

Step 1: Check, if the device is definitively faulty

To process a return quickly, we kindly ask you to stick to the following procedure: 

  • Before return, please check , if there is definitely a device defect. If you have any doubt, please call our support number: +49 34491 58 18 0.

Step 2: Request your RMA no. and return the faulty device

  • Request your Return-Merchandise-Authorization (RMA) number by writing an email to RMA@indu-sol.com or by fax +49 34491 58 18 99 using our RMA form. Immediately, you will receive a confirmation with your RMA number.
  • Please send the faulty device in its original packaging including the entire accessories to the Indu-Sol GmbH (see return address below) and state the following:
  1. RMA no., completed RMA form
  2. Detailed error description
  3. Copy of proof of purchase (non-essential, if you can state the complete billing no. on your RMA form)
  4. Type of requested adjustment (not binding for Indu-Sol)

Please note:

To ensure your warranty claim, please return your entire product in the correct way to Indu-Sol GmbH.

For further information concerning warranty and return please read our RMA form. Please inform yourself in advance of a claim.

Send your return to:

Indu-Sol GmbH
Poststrasse 5
04626 Schmoelln


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Do you have questions?

If you have questions regarding repair, claim, guarantee replacement or the process of return, we are at your service.



Or use our contact form.