To process a return quickly, we kindly ask you to stick to the following procedure:
Step 1: Check, if the device is definitively faulty
- Before return, please check , if there is definitely a device defect. If you have any doubt, please call our support number: +49 34491 58 18 0.
Step 2: Request your RMA no. and return the faulty device
- Request your Return-Merchandise-Authorization (RMA) number by
writing an email to [email protected]
or by fax +49 34491 580-499
using our RMA form. Immediately, you will receive a confirmation with your RMA number.
Note: You can easily download the RMA form as PDF on this page.
- Please send the faulty device in its original packaging including the entire accessories to the Indu-Sol GmbH (see return address below) and state the following:
- Completely filled out RMA form (incl. RMA number)
- Detailed error description
- (optional) copy of the proof of purchase
Please note: mandatory if the complete invoice number is not indicated on the RMA form
- Type of requested adjustment (not binding for Indu-Sol)
To ensure your warranty claim, please return your entire product in the correct way to Indu-Sol GmbH.
For further information concerning warranty and return please read our RMA form. Please inform yourself in advance of a claim.
Send your return to:
Do you have questions?
If you have questions regarding repair, claim, guarantee replacement or the process of return, we are at your service.
- +49 (0)34491 / 580-104
- +49 (0)34491 / 580-499
- Send an email
Or use our contact form.