To transact a return and the RMA processing quickly, we kindly ask you to stick to the following procedure:
- Check before return, if there is definitely a device defect. If you have doubt, please call our support number: +49 34491 58 18 0.
- Order your RMA no. by writing an email to RMA@indu-sol.com or by fax +49 34491 58 18 99 using our RMA form. You receive immediately a confirmation with your RMA no.
- Send the defect good in its original packaging within the complete accessories to the delivery adress of Indu-Sol GmbH and state the following:
- RMA no., completed RMA form
- Detailed error description
- Copy of proof of purchase (obsolete, if you can state the complete billing no. on your RMA form)
- Kind of requested regulation (not binding for Indu-Sol)
To ensure your warranty claim, please send your product correctly and completely back to Indu-Sol GmbH.
Send your return to:
Do you have questions?
If you have questions regarding repair, claim, guarantee replacement or the process of return, our contact is at your service.
Thomas LorberStock / Logistics
- +49 (0)34491 / 5818-10
- +49 (0)34491 / 5818-99
- Send an email