Important notes for repair, claim, guarantee replacement und its processing

Repair

To transact a return and the RMA processing quickly, we kindly ask you to stick to the following procedure: 

  • Check before return, if there is definitely a device defect. If you have doubt, please call our support number: +49 34491 58 18 0.

  • Order your RMA no. by writing an email to RMA@indu-sol.com or by fax +49 34491 58 18 99 using our RMA form. You receive immediately a confirmation with your RMA no.
  • Send the defect good in its original packaging within the complete accessories to the delivery adress of Indu-Sol GmbH and state the following:
  1. RMA no., completed RMA form
  2. Detailed error description
  3. Copy of proof of purchase (obsolete, if you can state the complete billing no. on your RMA form)
  4. Kind of requested regulation (not binding for Indu-Sol)

Please note:

To ensure your warranty claim, please send your product correctly and completely back to Indu-Sol GmbH. 

For further notes concerning warranty and return please read our RMA form. Please inform yourself in advance of a claim.

Send your return to:

Indu-Sol GmbH
Poststrasse 5
04626 Schmoelln


Downloads


Do you have questions?

If you have questions regarding repair, claim, guarantee replacement or the process of return, our contact is at your service.


  • Thomas Lorber

    Thomas Lorber

    Stock / Logistics

Or use our contact form.